2010 E-Commerce Award Results for Bid or Buy

Bid or Buy - Jump's Comments
Evaluating www.bidorbuy.co.za in the same way as the other E-Commerce websites was difficult, as a lot of variables depend on the sellers that sell their products through the Bid or Buy website. We could therefore not evaluate them on Delivery, Product Details, Image Quality and Stock Levels. We liked the design of the website although we did find the pages to be a bit busy. Bid or Buy is very involved in social media, sending regular newsletters to their subscriber base and have an easy to use mobile website. We were disappointed in their customer service as a query logged on their contact system went unanswered and we failed to get someone to help us on their live help system.

Visit Bid or Buy
Public Voting Position: 2nd
Total Score: 88 / 100

Design, Standards & Ease of use
Google Page Speed
9 / 10



•  Product Page
•  Listings Page
Design (Look & Feel)
8 / 10



•  General Look of website
•  Fonts used (legible, clear)
•  Colours Harmonise (go together)
•  Are there any distracting advertisements?
•  Is the homepage well organised and easy to understand?
•  Does the website project a good image of the company?
•  Is the language used easy, clear and grammatically correct?
•  Layout (Image Alignment)
•  Image Sizes & Quality
Navigation
8 / 10



•  Clear
•  Present on every page
•  Bread Crumbs
Search
10 / 10



•  Search Function (Y/N)
•  Search on every page
•  Search results accurate
•  Search speed
Errors
10 / 10



•  Did you get any error messages?
Browser Compatibility
10 / 10



•  Internet Explorer 8.0
•  Firefox
•  Chrome
•  Safari
Policies
10 / 10



•  Refund & Returns
•  Delivery
•  Privacy & Terms

E-Commerce - Processes
Catalogue
9 / 10



•  Extensive Product Rage?
•  Stock Levels
•  Products Categorised
•  Product Reviews and ratings
•  Product recommendations
•  Product Details (incl. Descriptions)
Ordering
8 / 10



•  Ease of order process
•  Asking for invalid info
•  Find what I am looking for? (amount of clicks)
•  Easy to add to shopping cart?
•  Is the shopping cart easy to understand?
•  Do I know what is going to happen next? Obvious click path?
•  Do I know what I am committing to at each step?
•  Real time credit card facility?
•  Follow up confirmation emails after purchase has been made?
•  Is there a login order track facility?
•  Security
Delivery experience
N/A



•  Experience?
•  Speed as advertised?
•  Packaging?
•  Anything extra?
Customer Support
6 / 10



•  Phone Number
•  Email Address
•  Live Help
•  Physical Address
•  Response Time to Email

Mobile Site
Mobile Site
8 / 10



•  Have a mobile site?
•  Easy to use?
•  Can order via mobile?
•  Design?
•  Auto Redirect?

Marketing
Social Networking
10 / 10



•  Active Facebook Fan Page
•  Active Twitter Account