2010 E-Commerce Award Results for Kalahari.net

Kalahari.net - Jump's Comments
Shopping at www.kalahari.net was a bit frustrating as our order was confirmed and then cancelled 5 days later due to stock issues. We did however like the design of the website and found that they had a very easy checkout process with follow up emails. The design is simple but refreshing with great navigation so that you always know where you are. We also thought that their social media strategies are innovative and liked their mobile site. Kalahari.net is very professional with all their policies in place however we did wait very long for a response to a customer query.

Visit Kalahari.net
Public Voting Position: 3rd
Total Score: 83 / 100

Design, Standards & Ease of use
Google Page Speed
7 / 10



•  Product Page
•  Listings Page
Design (Look & Feel)
8 / 10



•  General Look of website
•  Fonts used (legible, clear)
•  Colours Harmonise (go together)
•  Are there any distracting advertisements?
•  Is the homepage well organised and easy to understand?
•  Does the website project a good image of the company?
•  Is the language used easy, clear and grammatically correct?
•  Layout (Image Alignment)
•  Image Sizes & Quality
Navigation
9 / 10



•  Clear
•  Present on every page
•  Bread Crumbs
Search
10 / 10



•  Search Function (Y/N)
•  Search on every page
•  Search results accurate
•  Search speed
Errors
10 / 10



•  Did you get any error messages?
Browser Compatibility
10 / 10



•  Internet Explorer 8.0
•  Firefox
•  Chrome
•  Safari
Policies
10 / 10



•  Refund & Returns
•  Delivery
•  Privacy & Terms

E-Commerce - Processes
Catalogue
8 / 10



•  Extensive Product Rage?
•  Stock Levels
•  Products Categorised
•  Product Reviews and ratings
•  Product recommendations
•  Product Details (incl. Descriptions)
Ordering
8 / 10



•  Ease of order process
•  Asking for invalid info
•  Find what I am looking for? (amount of clicks)
•  Easy to add to shopping cart?
•  Is the shopping cart easy to understand?
•  Do I know what is going to happen next? Obvious click path?
•  Do I know what I am committing to at each step?
•  Real time credit card facility?
•  Follow up confirmation emails after purchase has been made?
•  Is there a login order track facility?
•  Security
Delivery experience
6 / 10



•  Experience?
•  Speed as advertised?
•  Packaging?
•  Anything extra?
Customer Support
6 / 10



•  Phone Number
•  Email Address
•  Live Help
•  Physical Address
•  Response Time to Email

Mobile Site
Mobile Site
8 / 10



•  Have a mobile site?
•  Easy to use?
•  Can order via mobile?
•  Design?
•  Auto Redirect?

Marketing
Social Networking
10 / 10



•  Active Facebook Fan Page
•  Active Twitter Account