2010 E-Commerce Award Results for Look & Listen

Look & Listen - Jump's Comments
We love the look and feel of www.lookandlisten.co.za. The website has noticeable navigation, a good search function and a wide product range. There is a product review function but we would have liked to see some actual reviews. The ordering process was very easy with clear breadcrumbs to make sure the user knows exactly where in the ordering process they are and what's to follow. We received good customer support and our product arrived within the specified time frame. We didn't like the fact that there are items on the website that one cannot order because they are not in stock, we would have liked to see a 'request this item' button.

Visit Look & Listen
Public Voting Position: 11th
Total Score: 86 / 100

Design, Standards & Ease of use
Google Page Speed
7 / 10



•  Product Page
•  Listings Page
Design (Look & Feel)
9 / 10



•  General Look of website
•  Fonts used (legible, clear)
•  Colours Harmonise (go together)
•  Are there any distracting advertisements?
•  Is the homepage well organised and easy to understand?
•  Does the website project a good image of the company?
•  Is the language used easy, clear and grammatically correct?
•  Layout (Image Alignment)
•  Image Sizes & Quality
Navigation
9 / 10



•  Clear
•  Present on every page
•  Bread Crumbs
Search
9 / 10



•  Search Function (Y/N)
•  Search on every page
•  Search results accurate
•  Search speed
Errors
10 / 10



•  Did you get any error messages?
Browser Compatibility
10 / 10



•  Internet Explorer 8.0
•  Firefox
•  Chrome
•  Safari
Policies
10 / 10



•  Refund & Returns
•  Delivery
•  Privacy & Terms

E-Commerce - Processes
Catalogue
8 / 10



•  Extensive Product Rage?
•  Stock Levels
•  Products Categorised
•  Product Reviews and ratings
•  Product recommendations
•  Product Details (incl. Descriptions)
Ordering
9 / 10



•  Ease of order process
•  Asking for invalid info
•  Find what I am looking for? (amount of clicks)
•  Easy to add to shopping cart?
•  Is the shopping cart easy to understand?
•  Do I know what is going to happen next? Obvious click path?
•  Do I know what I am committing to at each step?
•  Real time credit card facility?
•  Follow up confirmation emails after purchase has been made?
•  Is there a login order track facility?
•  Security
Delivery experience
7 / 10



•  Experience?
•  Speed as advertised?
•  Packaging?
•  Anything extra?
Customer Support
9 / 10



•  Phone Number
•  Email Address
•  Live Help
•  Physical Address
•  Response Time to Email

Mobile Site
Mobile Site
0 / 10



•  Have a mobile site?
•  Easy to use?
•  Can order via mobile?
•  Design?
•  Auto Redirect?

Marketing
Social Networking
9 / 10



•  Active Facebook Fan Page
•  Active Twitter Account