2010 E-Commerce Award Results for PC Direct

PC Direct - Jump's Comments
Shopping at www.pc-direct.co.za was a pleasant experience. Our product arrived within the specified time period and the ordering process went smoothly although the courier fees were very expensive. There were a few design problems that we noticed, such as text and borders not lining up. We experienced great customer support and we liked their live help option. The navigation and search on every page makes using the website easy.

Visit PC Direct
Public Voting Position: 17th
Total Score: 76 / 100

Design, Standards & Ease of use
Google Page Speed
7 / 10



•  Product Page
•  Listings Page
Design (Look & Feel)
7 / 10



•  General Look of website
•  Fonts used (legible, clear)
•  Colours Harmonise (go together)
•  Are there any distracting advertisements?
•  Is the homepage well organised and easy to understand?
•  Does the website project a good image of the company?
•  Is the language used easy, clear and grammatically correct?
•  Layout (Image Alignment)
•  Image Sizes & Quality
Navigation
8 / 10



•  Clear
•  Present on every page
•  Bread Crumbs
Search
7 / 10



•  Search Function (Y/N)
•  Search on every page
•  Search results accurate
•  Search speed
Errors
10 / 10



•  Did you get any error messages?
Browser Compatibility
10 / 10



•  Internet Explorer 8.0
•  Firefox
•  Chrome
•  Safari
Policies
9 / 10



•  Refund & Returns
•  Delivery
•  Privacy & Terms

E-Commerce - Processes
Catalogue
6 / 10



•  Extensive Product Rage?
•  Stock Levels
•  Products Categorised
•  Product Reviews and ratings
•  Product recommendations
•  Product Details (incl. Descriptions)
Ordering
8 / 10



•  Ease of order process
•  Asking for invalid info
•  Find what I am looking for? (amount of clicks)
•  Easy to add to shopping cart?
•  Is the shopping cart easy to understand?
•  Do I know what is going to happen next? Obvious click path?
•  Do I know what I am committing to at each step?
•  Real time credit card facility?
•  Follow up confirmation emails after purchase has been made?
•  Is there a login order track facility?
•  Security
Delivery experience
7 / 10



•  Experience?
•  Speed as advertised?
•  Packaging?
•  Anything extra?
Customer Support
8 / 10



•  Phone Number
•  Email Address
•  Live Help
•  Physical Address
•  Response Time to Email

Mobile Site
Mobile Site
0 / 10



•  Have a mobile site?
•  Easy to use?
•  Can order via mobile?
•  Design?
•  Auto Redirect?

Marketing
Social Networking
5 / 10



•  Active Facebook Fan Page
•  Active Twitter Account