2010 E-Commerce Award Results for Private Property

Private Property - Jump's Comments
The new www.privateproperty.co.za website is much smoother and more user friendly than the previous version. We liked the simple homepage which lets you search for property without any distractions. We love the big images on the property pages and the virtual tours which give you a great impression of the property being advertised. Customer service was great although we would have liked to have seen a live help function.

Visit Private Property
Public Voting Position: 20th
Total Score: 89 / 100

Design, Standards & Ease of use
Google Page Speed
8 / 10



•  Product Page
•  Listings Page
Design (Look & Feel)
9 / 10



•  General Look of website
•  Fonts used (legible, clear)
•  Colours Harmonise (go together)
•  Are there any distracting advertisements?
•  Is the homepage well organised and easy to understand?
•  Does the website project a good image of the company?
•  Is the language used easy, clear and grammatically correct?
•  Layout (Image Alignment)
•  Image Sizes & Quality
Navigation
8 / 10



•  Clear
•  Present on every page
•  Bread Crumbs
Search
10 / 10



•  Search Function (Y/N)
•  Search on every page
•  Search results accurate
•  Search speed
Errors
10 / 10



•  Did you get any error messages?
Browser Compatibility
10 / 10



•  Internet Explorer 8.0
•  Firefox
•  Chrome
•  Safari
Policies
10 / 10



•  Refund & Returns
•  Delivery
•  Privacy & Terms

E-Commerce - Processes
Catalogue
9 / 10



•  Extensive Product Rage?
•  Stock Levels
•  Products Categorised
•  Product Reviews and ratings
•  Product recommendations
•  Product Details (incl. Descriptions)
Ordering
N/A



•  Ease of order process
•  Asking for invalid info
•  Find what I am looking for? (amount of clicks)
•  Easy to add to shopping cart?
•  Is the shopping cart easy to understand?
•  Do I know what is going to happen next? Obvious click path?
•  Do I know what I am committing to at each step?
•  Real time credit card facility?
•  Follow up confirmation emails after purchase has been made?
•  Is there a login order track facility?
•  Security
Delivery experience
N/A



•  Experience?
•  Speed as advertised?
•  Packaging?
•  Anything extra?
Customer Support
7 / 10



•  Phone Number
•  Email Address
•  Live Help
•  Physical Address
•  Response Time to Email

Mobile Site
Mobile Site
8 / 10



•  Have a mobile site?
•  Easy to use?
•  Can order via mobile?
•  Design?
•  Auto Redirect?

Marketing
Social Networking
9 / 10



•  Active Facebook Fan Page
•  Active Twitter Account