2010 E-Commerce Award Results for Take2

Take2 - Jump's Comments
We enjoyed shopping at www.take2.co.za although we did find browsing a bit difficult due to a lack of navigation on the website. The ordering process went smoothly; we ordered an in stock item and it was delivered within 24hrs. Take2 has a vast product range and all their products are categorised and easy to find due to their effective search function. We like their involvement in social media especially their 3 Twitter accounts which allows you choose which news you want to receive; namely DVDs and Music, Games or Electronics. We also like the fact that once you are a customer you are automatically part of their referral program.

Visit Take2
Now also known as TAKEALOT.com
Public Voting Position: 1st
Total Score: 84 / 100

Design, Standards & Ease of use
Google Page Speed
8 / 10



•  Product Page
•  Listings Page
Design (Look & Feel)
8 / 10



•  General Look of website
•  Fonts used (legible, clear)
•  Colours Harmonise (go together)
•  Are there any distracting advertisements?
•  Is the homepage well organised and easy to understand?
•  Does the website project a good image of the company?
•  Is the language used easy, clear and grammatically correct?
•  Layout (Image Alignment)
•  Image Sizes & Quality
Navigation
7 / 10



•  Clear
•  Present on every page
•  Bread Crumbs
Search
10 / 10



•  Search Function (Y/N)
•  Search on every page
•  Search results accurate
•  Search speed
Errors
10 / 10



•  Did you get any error messages?
Browser Compatibility
10 / 10



•  Internet Explorer 8.0
•  Firefox
•  Chrome
•  Safari
Policies
10 / 10



•  Refund & Returns
•  Delivery
•  Privacy & Terms

E-Commerce - Processes
Catalogue
8 / 10



•  Extensive Product Rage?
•  Stock Levels
•  Products Categorised
•  Product Reviews and ratings
•  Product recommendations
•  Product Details (incl. Descriptions)
Ordering
8 / 10



•  Ease of order process
•  Asking for invalid info
•  Find what I am looking for? (amount of clicks)
•  Easy to add to shopping cart?
•  Is the shopping cart easy to understand?
•  Do I know what is going to happen next? Obvious click path?
•  Do I know what I am committing to at each step?
•  Real time credit card facility?
•  Follow up confirmation emails after purchase has been made?
•  Is there a login order track facility?
•  Security
Delivery experience
7 / 10



•  Experience?
•  Speed as advertised?
•  Packaging?
•  Anything extra?
Customer Support
7 / 10



•  Phone Number
•  Email Address
•  Live Help
•  Physical Address
•  Response Time to Email

Mobile Site
Mobile Site
3 / 10



•  Have a mobile site?
•  Easy to use?
•  Can order via mobile?
•  Design?
•  Auto Redirect?

Marketing
Social Networking
10 / 10



•  Active Facebook Fan Page
•  Active Twitter Account