2010 E-Commerce Award Results for WebAntics

WebAntics - Jump's Comments
When shopping at www.webantics.co.za we didn't have any problems using the website, our product arrived in time. We were a little bit frustrated during the ordering process as we had to first validate our email address before we could carry on with the purchase. Although we felt limited with the product range and the search function we did like the way in which WebAntics have incorporated a rating system that is easy to use and does not require the user to register an account or login. We also liked the feedback system on the product pages which makes enquiring about a product much easier than trying to find the contact us page.

Visit WebAntics
Public Voting Position: 10th
Total Score: 77 / 100

Design, Standards & Ease of use
Google Page Speed
7 / 10



•  Product Page
•  Listings Page
Design (Look & Feel)
7 / 10



•  General Look of website
•  Fonts used (legible, clear)
•  Colours Harmonise (go together)
•  Are there any distracting advertisements?
•  Is the homepage well organised and easy to understand?
•  Does the website project a good image of the company?
•  Is the language used easy, clear and grammatically correct?
•  Layout (Image Alignment)
•  Image Sizes & Quality
Navigation
7 / 10



•  Clear
•  Present on every page
•  Bread Crumbs
Search
7 / 10



•  Search Function (Y/N)
•  Search on every page
•  Search results accurate
•  Search speed
Errors
10 / 10



•  Did you get any error messages?
Browser Compatibility
10 / 10



•  Internet Explorer 8.0
•  Firefox
•  Chrome
•  Safari
Policies
8 / 10



•  Refund & Returns
•  Delivery
•  Privacy & Terms

E-Commerce - Processes
Catalogue
6 / 10



•  Extensive Product Rage?
•  Stock Levels
•  Products Categorised
•  Product Reviews and ratings
•  Product recommendations
•  Product Details (incl. Descriptions)
Ordering
8 / 10



•  Ease of order process
•  Asking for invalid info
•  Find what I am looking for? (amount of clicks)
•  Easy to add to shopping cart?
•  Is the shopping cart easy to understand?
•  Do I know what is going to happen next? Obvious click path?
•  Do I know what I am committing to at each step?
•  Real time credit card facility?
•  Follow up confirmation emails after purchase has been made?
•  Is there a login order track facility?
•  Security
Delivery experience
8 / 10



•  Experience?
•  Speed as advertised?
•  Packaging?
•  Anything extra?
Customer Support
7 / 10



•  Phone Number
•  Email Address
•  Live Help
•  Physical Address
•  Response Time to Email

Mobile Site
Mobile Site
0 / 10



•  Have a mobile site?
•  Easy to use?
•  Can order via mobile?
•  Design?
•  Auto Redirect?

Marketing
Social Networking
10 / 10



•  Active Facebook Fan Page
•  Active Twitter Account